tax professionalsWhen you have a tax problem and are looking for help it is confusing to know who to turn to. Many different types of professionals claim to provide tax solutions – these include accountants, lawyers, tax consultancies, debt companies and trustees. Each group points out why you should use them and not the others – usually using fear tactics. Let’s review each type of professional and how they contribute to resolving tax problems to see which may be right for you.


Accountants are generally excellent at preparing tax returns. This is increasingly complex and it takes a lot of time and skill to do this, not just accurately, but to also properly take advantage of any tax minimization steps.  Once returns are filed and assessed most accountants consider their mandates completed. Good accountants do not have a large number of clients with tax problems so they do not have the experience in handling tax problems that can only come from a high volume.  Many accountants specifically avoid taking an aggressive stand against CRA as all the returns they e-file for clients are tagged to their name and it would kill their business if CRA decided that there must be more problems in that accountant’s office so they begin auditing more and more of their clients. Accountants chose to become accountants because they like the detail and technical tax aspects. However, being highly organized does not make them effective negotiators and masters of navigating the dark passages at CRA.


Some lawyers specialize in the area of tax matters.  Most are involved in high level planning of tax structures and big corporate groups.  Some though do promote generally to people with tax problems.  Lawyers become lawyers because they want to fight for justice for their clients in Court.  That is all well and good but only when the other avenues have failed and the cost is worth it.  Remember: CRA cannot afford to just roll over – they have the whole Federal Department of Justice as their ‘free’ lawyer and they cannot risk losing so they will fight.  And your layer will fight – but on your dollar.  It makes no sense to bring a lawyer into the process – it sends the wrong message: “I am here to fight”.  It is far better to start the process off on the right note: “I am here to resolve my issue and I want to have full access to the CRA programs that let me reduce interest, minimize penalties and provide fair and reasonable repayment terms”.  Of course, different personalities start discussions in different ways.  A wise person once told me “you can so much more easily close the hand offered in friendship into a fist than try and get the person to accept your open hand from a clenched fist”.

Tax Consultancies

Generally, tax consultancies are organizations that specifically specialize in resolving tax problems and handling CRA negotiations for individuals and businesses. Unravelling complicated decisions, assessments and problems with CRA are a specialty for these types of organizations. The best of these organizations will have significantly experienced and recent ex-CRA professionals. Both these aspects are pivotal when choosing the correct consultancy to assist you.  If they do not have experience in the actual area of tax you know they are of no use.  An ex-CRA tax auditor knows precious little about the types of payment arrangements available at CRA and how they are accessed, who approves them and where appeals get made.  That same person though is an expert in helping you navigate the perils of a tax audit.  Why recent experience?  Because CRA changes its policies and procedures.  What worked 5 years ago does not work now.  The contacts at CRA have all retired, been reassigned or promoted.  You do not need yesterday’s news – your problem is now.  This type of organization is not suited for someone who simply needs to file an annual tax return or has been charged criminally.

Trustees in Bankruptcy

Of these 4 groups, the trustee in bankruptcy wields the most power. Many tax lawyers advertise to scare taxpayers away from trustees because a trustee can resolve many tax problems, without you needing to pay an expensive lawyer. If a client cannot pay their tax debt and CRA is creating financial chaos through collection action, a trustee can use their powers under Federal law to immediately stop wage garnishments, lift frozen bank accounts, etc… The trustee does not need you to have a bankruptcy to do this. Their powers come directly from the Federal Government under a special license that means they do not need CRA’s permission to do this.  Just as quickly as CRA jumps on you the trustee can remove them from your back. Trustees often work very well in conjunction with the other 3 groups in cases where the client cannot pay the tax debt, so while they compete with trustees, they also work with and refer clients to them too. This is true of every single accountant, lawyer and tax advisory service that works in the tax business. What causes many taxpayers hesitation is the fear created around solutions offered by trustees. Yes – a bankruptcy or consumer proposal will have impacts to your credit BUT nowhere near as bad as you may imagine. Get the facts from the trustee – it is usually free.

The best thing to do when choosing the right tax professional is:

  1. Do not respond to fear tactics or their advice about who you should not deal with. Each professional has their place in the solution matrix.
  2. Check online to make sure that they have a good reputation.
  3. Have a face-to-face interview where possible.

If you have a tax problem and need help please contact Tax Solutions Canada today by calling 1.888.868.1400.