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taxpayer bill of rights smAs a Canadian taxpayer, you have a number of rights when it comes to dealing with the Canada Revenue Agency. These rights are outlined in the Taxpayer Bill of Rights – a set of standards the CRA holds itself to. While these are not legal rights, they are persuasive when challenged. These rights are meant to protect you, as the taxpayer, from unprofessional or unjust treatment by the CRA, and are taken quite seriously.

According to the Taxpayer Bill of Rights, you have the right to:

  1. Receive credits and benefits and pay no more or no less than required by the law.
  2. Have access to service in both languages.
  3. Having your information remain private and confidential at all times. With that said if they issue a requirement to pay to your bank or employer in the course of collecting back taxes this is not protected.
  4. Dispute or appeal anything that you do not agree with.
  5. Be treated professionally, courteously, and fairly.
  6. Have things explained clearly and accurately, and within a reasonable amount of time.
  7. Not be required to pay if you have filed any form of objection or asked for a review.
  8. Have the law applied consistently.
  9. Lodge a complaint if you feel as though CRA has been mishandling or conducting inappropriate actions/behaviours, etc. and be informed of an investigation’s findings.
  10. Lodge that complaint and request a formal review without fear of reprisal.
  11. Have the costs of compliance taken into account when administering tax legislation.
  12. Expect the CRA to be responsible and accountable.
  13. Relief from penalties and interest due to extraordinary circumstances.
  14. Updated and published service standards and reports.
  15. Expect CRA to inform you about questionable tax schemes in a timely manner.
  16. Be represented by a person of your choice.

What if you believe your rights have been violated? Lodging a complaint is the best place to start if you feel you have been treated unjustly, or if collectors are becoming too aggressive for comfort. If you feel your service rights were not respected by the CRA, there are certain steps that you are encouraged to follow as a means of resolving your service-related issue – you can find out more about these here:

If you are dealing with a tax debt and believe your rights, according to the Taxpayer Bill of Rights, are being violated, please contact us today. Tax Solutions Canada is here to help and protect you. 1 888-868-1400.